How to join?

It only takes you 1 minute to join us and it is totally free. Follow us on WeChat and fill in your information, then you will receive an e-card.

I am already an on line order user. How can I join to become a member?

Nothing needs to be done. You are already a member. You could go to “my account” to see your card and points balance at both order.elementfresh.com and friends.elementfresh.com

I have over 2 cards with same mobile phone number. Can I use them both?

One mobile is for one member account only. We take the card with latest transaction as your main card, and put all your points and orders together under your main card account. You can update your personal information for your main card and receive an e-card on WeChat.

What are the benefits for members?

As a member, you will enjoy wide variety of benefits:

  • Redeem your points for food & beverage in Element Fresh and Vital Tea, or products from our partners
  • Exclusive offer such as Happy Hour and Salad Buy 1 Get 1 Free on Monday
  • Various gifts, like welcome gift, birthday gift, anniversary offer…
  • Exciting interactions, i.e. lucky draw, points auction etc.
  • Invitation to member only events

Please see member benefits matrix table for details.

How long will my membership valid?

It is free to join and the membership is permanently effective.
Different tiers may have different benefits. Fans shall be permanently effective.
Friends/BFF/Family is valid for 12 months from upgrading.

Will my points go expired?

Points will expire at the end of the 2nd calendar year. For example, all the points collected in year 2015 will be expired on Dec 31st, 2016.
Special bonus points may have different validation which will be stated in advance.

How to collect points?

  • Show your card for your orders. 1RMB=1point.
  • Points can be collected through both dine-in and delivery
  • Bonus points will be rewarded once registered, complete personal profile, and recommend a friend to join
  • Bonus points also can be won through occasional activities, like do a survey etc.

Can I upgrade to family member, only if I have over 10,000 points available?

You don’t have to keep your points. Spend them before they go expired.
Member tiers are calculated by the points from transactions within 12 months, not by point balance.

  • 0-999 points:Fans Card
  • 1000-4999 points: Friends Card
  • 5000-9999 points: BFF Card
  • > 10000 points: Family Card

You will be upgraded on the 2nd day, and Friends/BFF/Family will valid for 12 months.

What shall I do, if I lose my card?

Now we have e-card available on WeChat. Just sign in on WeChat with your mobile, email or card number, then you will receive your e-card, and could check your account status anytime.

I have a physical card. How can I receive an e-card?

Follow us on WeChat, sign in with your mobile, email or card number, then you will receive your e-card, and could check your account status anytime.

What will be my welcome gift?

  • 300 points will be rewarded upon registration. Another 100 points will be rewarded for complete all optional information
  • Salad buy 1 get 1 free coupon will be sent to member’s account after 1st order.

Why I did not receive bonus points even though I recommend my friend to join?

  • Make sure your friend is not already a member of Element Fresh
  • And fill in your card number correctly when register

What is Vital milestone?

  • Every 5 visits in Vital Tea will be rewarded with a free voucher of tea (M size)
  • Orders within 1 hour will be counted as 1 visit
  • Your Vital milestone can be checked on WeChat

What shall I do if I forget password?

Don’t worry. Your password can be reset through mobile or email. Just click “Forgot password” on friends.elementfresh.com

Can I use my voucher and enjoy double points at the same time?

Sorry, no. All our member’s benefits cannot be enjoyed with any other promotions or discounts.

How can I contact Element Fresh Customer Service?

You could send an email to friends@elementfresh.com, we will contact you within 3 working days.

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